The Great STEMporium

18388 Coastal Highway #10

Lewes, DE 19958

(302) 313-5139

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©2019 by The Great STEMporium  |   Terms  | Privacy Policy  | Staff Portal

Our mission is to ignite STEM careers in children who will grow up to make extraordinary impacts in the world.  We invite children, parents, and friends of all ages to explore Science, Technology, Engineering, and Mathematics (STEM) in a restaurant-like environment filled with fun, unexpected, all-sensory-provoking, learning experiences.  Within our unique and unprecedented platform, we believe children who make mistakes while attempting their experiments and projects should be celebrated (since making a mistake is when we learn the most!).  We also believe laughter is a great elixir for learning.   Our hope is to inspire every generation (even parents and grandparents) to take a real interest in the STEM around us, and most importantly, connect the dots to STEM careers.  The way we do that - HIRE GREAT PEOPLE!

Intake Control Specialist
(aka - Host/Hostess/Store Cashier)

Location

Lewes, DE 

General Information
The Great STEMporium is a restaurant, but we don’t serve food!!!  We serve STEM projects and experiments to kids.  Our Intake Control Specialist position has many similarities to a host/hostess job in a restaurant and a cashier in a retail toy store!  Let's define...intake is all about making sure proper procedures are followed before entering the "lab" space.  The goal of our Intake Control Specialist is to manage our customers in order to enhance their experience at The Great STEMporium.  No worries.  We'll teach you all about how we do that in The Great STEMporium way.
Job Brief

We are looking for Intake Control Specialists to join our staff and be the first point of contact for the kids and families who have excitedly chosen to visit us.  Responsibilities include greeting guests, providing accurate wait times, taking customers to their table, and presenting them with menus. For this role, you should have solid organizational and people skills to make sure our guests have a positive experience from the moment they arrive until they depart.  You'll also be responsible for the retail store including helping customers select items, checking them out, taking returns and exchanges, restocking shelves, and assisting with inventory counts.

Responsibilities

  • Welcome guests to the venue

  • Provide accurate wait times and monitor waiting lists

  • Manage reservations

  • Escort customers to their table, provide menus, and announce Lab Assistant’s name

  • Assist guests in the store front who may be shopping for toys

  • Ring up all store purchases

  • Keep retail areas tidy and neat

  • Restock store shelves as needed

  • Thank customers upon their departure

  • Coordinate with Lab staff about available seating options

  • Maintain a clean reception and store checkout area

  • Cater to guests who require extra attention (e.g. children, elderly)

  • Answer incoming calls and address customers’ queries

  • Assist Lab staff as needed

Requirements

  • Understanding of customer service etiquette

  • Understanding of iPad operation

  • Excellent communication skills (via phone and in-person)

  • Strong organizational skills with the ability to monitor the Lab area

  • Availability to work in shifts as needed – scheduling accommodations can be made around school obligations

  • Good physical condition to walk and stand during an entire shift

  • Must be able to lift up to 50 lbls

  • High school GPA 2.5+

  • Previous work experience as a host/hostess, waiter/waitress, or store clerk a plus, but not required

HOW TO APPLY

Submit your information to us via email at Info@GreatSTEM.com

 

To be considered for a GREAT job at The Great STEMporium, we require a resume and one great story about how you failed at a STEM experiment and what that mistake taught you.